How can I raise a dispute or inquire about transactions on my SBI Credit Card?

For transaction-related queries or to raise a dispute, contact the customer support team. A representative will guide you through the necessary steps to address your concern.

How do I report a lost or stolen SBI Credit Card?

To report a lost or stolen SBI Credit Card, contact customer care number immediately. You can also block the card by sending an SMS with the text ‘BLOCK XXXX’ (replace XXXX with the last four digits of your card number) to 5676791.

How do I update my mobile number linked with my SBI Credit Card?

To update your mobile number, contact customer care or update it via the SBI Card website or mobile app. You will need to authenticate your request through an OTP sent to your registered number.

Is there any charge for contacting SBI Credit Card Customer Care?

No, contacting the SBI Credit Card customer care service is toll-free, and there are no additional charges for using this service.

How can I check my credit limit or eligibility for an SBI Credit Card?

To check your credit limit or inquire about eligibility, simply call toll-free customer care number. The team will provide you with the relevant details and assist with any queries regarding your credit card.

Can I use the SBI Credit Card Customer Care service if I am not an SBI Credit Cardholder?

The SBI credit card customer care service is only available to SBI Credit Cardholders. Non-cardholders must use other customer support channels provided by SBI for assistance.

How can I generate my SBI Credit Card transaction PIN?

To generate or reset your SBI Credit Card PIN, you can call the toll-free number. You can also do this through the mobile app or online portal.

How do I apply for an SBI Credit Card?

To apply for an SBI Credit Card, you can inquire about the application process through customer care. They will provide guidance on how to apply online or at an SBI branch. .

How can I check my SBI Credit Card outstanding balance?

To check your outstanding balance, you can call the toll-free customer support number or check it online through the website or mobile app. .

How do I file a complaint or inquire about grievance redressal?

To file a complaint or inquire about grievance redressal, contact the customer support team. The team will help escalate your issue as needed, following the process outlined by SBI.

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SBI Credit Card Customer Care Number

With an aim to provide simple yet innovative banking solutions to its customers, the State Bank of India has grown to become a multinational public sector bank. For raising a complaint or clarifying any queries about your SBI credit card, you can refer to the following details.

Updated On - 04 Dec 2025

What are SBI Credit Card Customer Card Numbers?

SBI credit card holders can reach out to the bank for any credit card related issues or queries by calling the customer care center. You can call the toll-free numbers such as 1860 500 1290,1860 180 1290, 39 02 02 02 (Prefix local STD code) or 1800 180 1290 (Toll Free). Call at the above-mentioned numbers any time between 8 a.m. to 8 p.m. from Monday to Saturday.

SBI Credit Card Customer Care Contact Details

Other than the toll-free number, cardholder can contact SBI customer care centers through various other channels, such as:

SMS With ‘Simply Save’ feature cardholders can send SMS from their registered mobile number to 5676791 in a specific format. The details about the information received via SMS and the SMS format are mentioned in the table below:

Information required	SMS format
Summary of reward points	REWARD YYYY
Subscribe to e-statements	ESTMT YYYY
Request for Duplicate statement	DSTMT YYYY MM (MM represents the statement month)
Available credit and cash limit	AVAIL YYYY
Block lost or stolen cards	BLOCK YYYY
Last payment status	PAYMENT YYYY
Balance enquiry	BAL YYYY

Note: ‘YYYY’ represents the last four digits of your SBI credit card.

Missed Call Number

To get the details of your SBI credit card, you can avail yourself of the SBI Card missed call service. The missed call service numbers and other details are mentioned below:

Information required	Number
Summary of reward points	8422845514
Subscribe to WhatsApp Service	8080945040
Available cash and credit limit	8108100986

Postal Address

SBI Cards and Payment Services Limited Unit 401 & 402, 04th Floor, Aggarwal Millennium Tower, E-1,2,3 Netaji Subhash Place, Wazirpur, New Delhi 110034 CIN: L65999DL1998PLC093849

Email

You can send your queries or complaint regarding SBI credit card to customercare@sbicard.com from your registered email ID. You can also visit the official website (https://www.sbicard.com/en/contact-us/personal.page#title) and click on the ‘Email Us’ link.

Grievance Redressal System

In case cardholders are not satisfied with the resolution offered online, then they can escalate their queries to the Grievance Redressal Cell, by either calling, writing an email, or writing to the postal address.

Contact number:

Customer care helpline number if not satisfied with the online resolution: 1860-180-7777

Dedicated helpline number to report incidents of mis-selling or harassment: 080-39356050

Postal address

Write to the ‘Manager- Customer Care Services’

SBI Cards & Payment Services Ltd. DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon -122002(Haryana) India.

Grievance Redressal Officers’ Contact Details

Officer Name	Designation	Address
Mr. Prosenjit Dhar	Nodal Officer	DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)
Mrs. Rupali Bhardwaj	Principal Nodal Officer	DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)

Note:

The contact number of the grievance redressal officer is 1860 180 777.

You can also reach out them by visiting the ‘Escalate your Interactions’ page (https://www.sbicard.com/en/webform/escalate-login.page) and escalate your queries by providing the required details.

Easy Access Channels

Apart from missed call services, SMS services, SBI card online portal, Go Mobile app, cardholders can access the customer care center and send queries via YONO SBI app.

Walk-in Desk Address

The walk-in addresses are listed below:

City	Address
Delhi	Unit No 401 & 402, 4th Floor, Aggarwal Millennium Tower, Netaji Subhash Place, Pitampura, Delhi - 110034
Kolkata	3rd floor, Block A, ApeejayHouse, 15 Park Street, Kolkata, West Bengal, India - 700 016
Mumbai	301-B 3rd Floor, Silver Utopia Cardinal Gracious Road, GuruHargovindjiRd,Chakala, Andheri East, Mumbai, Maharashtra 400099
Chennai	KRCcommerzone, Tower B, 04th Floor Mount, Poonamalleehigh road, Porur, Chennai 600 116
Hyderabad	SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza, S.P. Road, Secunderabad, Telangana-500003
Ahmedabad	117, SBI Card 1st Floor, Lobby-2,Sakar-9, AshramRoad,Ahmedabad-380009
Pune	6th Floor Unit No 601, Suyog Platinum Towers, No 1 Naylor Road, OffMangaldasRoad,Pune 411001
Bangalore	SBI Card, Unit No. 1002, 10th FLOOR, ‘A’ Block, ‘EMBASSY HEIGHTS’, No.13, Magrath Road, Bangalore 560 025
Gurugram	12th Floor, Tower C DLF Infinity Towers DLF Cyber City, Gurugram, Haryana 122002

SBI Card's WhatsApp Connect

SBI credit card holders can manage their card through WhatsApp. They can check the following:

Pay Bills for Mobile, DTH, Electricity, etc.

Check Summary of Reward Points Summary.

Download the monthly statement of the cards.

Book Flexipay EMIs, etc.

Ways to subscribe to SBI Card’s WhatsApp Connect are mentioned below:

Visit the official website of SBI to get the WhatsApp link.

Type ‘OTPIN’ and send it to 9004022022 via WhatsApp from your registered mobile number.

Visit the official SBI page (https://www.sbicard.com/en/personal/benefits/easy-access-channels/whatsapp.page) and scan the QR code.

Give a missed call to 8080945040 from your registered mobile number.

From your registered mobile number, SMS WAOPTIN (last four digits of your credit card) to 5676791.

Log into the SBI Card Mobile App and click on ‘WhatsApp Connect’ under ‘More’.

Navigate to the official SBI page and click on the link to connect to ‘Ask ILA’ and subscribe to WhatsApp Connect.

Log into the SBI Card website to subscribe to the WhatsApp Connect.

SBI Ombudsmen

The Integrated Ombudsman Scheme of the Reserve Bank of India governs the SBI Ombudsmen. If your complaint remains unresolved or unsatisfactorily addressed within 30 days, you may escalate it to the RBI-appointed Ombudsman for further redressal.

State	Address	Telephone number
Thiruvananthapuram	Shri R. Kamalakannan C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033	STD Code: 04712326769
Ranchi	Shri Ranjeev Shanker C/o Reserve Bank of India Fourth Floor, Pragati Sadan, RRDA Building,KutcheryChowk, Ranchi – 834001 Jharkhand	STD Code: 0651 Tel No.: 2210512 Fax No.: 2210515
Shimla	Shri Shiv Kumar Yadav C/o Reserve Bank of India Main Market,KasumptiShimla - 171 009 Himachal Pradesh	STD Code: 0177 Tel. No. 2627320
New Delhi (I)	Shri R.K. Moolchandani C/o Reserve Bank of India, Sansad Marg, New Delhi	STD Code: 011 Tel. No. 23725445
New Delhi (II)	Smt. Suchitra Maurya C/o Reserve Bank of India, Sansad Marg, New Delhi	STD Code: 011 Tel. No. 23715393
Raipur	Shri J. P. Tirkey C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013	STD Code: 0771 Tel. No: 2244246
Mumbai (I)	Shri Ajay Kumar Misra C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008	STD Code: 022 Tel No. 23022028
Mumbai (II)	Shri Ajay Kumar Misra C/o Reserve Bank of India, 1st Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008	STD Code: 022 Tel No.: 23001480
Patna	Shri Vijay Kumar Nayak C/o Reserve Bank of India Patna-800 001	STD Code: 0612 Tel. No. 2322569/2323734
Kolkata (I)	Shri Rabindra Kishore Panda C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700 001	STD Code: 033 Tel. No. 22310217
Kolkata (II)	Ms. Mary Lianlunkim Deng C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700 001	STD Code: 033 Tel. No. 22628771
Jaipur	Smt Baljit Birah C/o Reserve Bank of India, 4th floor Rambagh Circle, Tonk Road, Jaipur - 302 004	STD Code: 0141 Tel. No. 2577931
Jammu	Shri Ramesh Chand C/o Reserve Bank of India, Rail Head Complex, Jammu180012	STD Code: 0191 Tel No.: 2477905
Kanpur	Smt. Chandini Moolchandani C/o Reserve Bank of India M. G. Road, Post Box No. 82 Kanpur-208 001	STD Code: 0512 Tel. No. 2305174/2303004
Guwahati	Shri Partha Choudhuri C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001	STD Code: 0361 Tel.No. 2542556
Hyderabad	Shri Chinmoy Kumar C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004	STD Code: 040 Tel. No. 23210013
Dehradun	Shri Manish Parashar C/o Reserve Bank of India Plot No. 16-17, IT Park, Sahastradhara Road, Dehradun - 248 013	STD Code: 0135 Tel No.: 2742006
Chennai (I)	Dr (Smt) Tuli Roy C/o Reserve Bank of India Fort Glacis, Chennai 600 001	STD Code: 044Tel No. 25395964 Fax. 25395488
Chennai (II)	Smt Nandita Singh C/o Reserve Bank of India Fort Glacis, Chennai 600 001	STD Code: 044Tel No.25383976
Bhubaneswar	Smt. N. Mohana C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001	STD Code: 0674Tel. No. 2396207
Ahmedabad	Shri Subodh Kumar Gupta C/o Reserve Bank of India Office of RBI Ombudsman 4th Floor, Riverfront House Behind H. K. Arts College Between Gandhi and Nehru Bridge Pujya Pramukh Swami Marg (Riverfront Road-West) Ahmedabad- 380009	STD Code: 079Tel. No. 2658235 7
Bhopal	Shri Sivakumar Bose C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal-462 011	STD Code: 0755Tel. No. 2573772
Bengaluru	Smt. Jayasree Gopalan C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru -560 001	STD Code: 080Tel. No. 22277660/22180221

SBI Credit Card International Helpline Number

The customer care numbers for NRI customers residing at various countries are mentioned in the table below:

Country	Contact Number
Australia	1800-012-473
Bahrain	80-801-724
Belgium	80-076-562
Canada	1866-3284-209
France	800-740-849
Germany	800-183-0736
Hong Kong	800-932-045
India	1800 425 3800 / 1800 11 2211 / +91-80-26599990 (chargeable)
Italy	800-789-407
Japan	006-633-812-439
Netherlands	800-022-3031
New Zealand	800-449-909
Oman	800-757-92
Qatar	00800-100-157
Russia	810-800-293-010-12
Saudi Arabia	800-814-4209
Singapore	800-101-2333
South Africa	800-982-360
UAE	800-091-190-05
UK	808-101-7633
USA	1866-328-4209

NRI Nodal Officers

The contact details of the nodal officers for supporting the NRI customers regarding the SBI credit card related queries are mentioned in the table below:

State or Union Territory	Email Address	Contact Number
Arunachal Pradesh, Assam, Tripura, Nagaland, Mizoram, Meghalaya, and Manipur	nridesk.guwahati@sbi.co.in	0361-2237595
Telangana	agmnri.lhohyd@sbi.co.in nridesk.hyderabad@sbi.co.in	040-23466316040-23466294
Bihar and Jharkhand	agmnripb.lhopat@sbi.co.in nridesk.patna@sbi.co.in	0612-2219077
Chandigarh	agmnri.lhochandigarh@sbi.co.in	0172-4567535
Haryana, Himachal Pradesh, Jammu & Kashmir, and Punjab	nridesk.chandigarh@sbi.co.in	0172-4567535
Chhattisgarh and Madhya Pradesh	nridesk.bhopal@sbi.co.in	0755-2575974
Delhi	agmnri.lhodel@sbi.co.in	011-23407397 or 23407141
Uttar Pradesh (Other than western UP)	nridesk.ahmedabad@sbi.co.in	079-25506476
Daman & Diu Dadar Nagar Haveli	agmnripb.lhoahm@sbi.co.in
Karnataka	nridesk.banglore@sbi.co.in	080-25943152 or 25943834
Kerala and Lakshadweep	nridesk.kerela@sbi.co.in	0471-2192355,358,364 or 2351836
Maharashtra (For Mumbai & Raigad district branches) and Goa	nridesk.lhomum@sbi.co.in	022-67514147
Maharashtra (other than Mumbai & Raigarh District)	nridesk.lhomah@sbi.co.in	022-67514151
Orissa	agmnripr.lhobhu@sbi.co.in nridesk.bhubaneswar@sbi.co.in	0674-23920500674-2392963
Pondicherry and Tamil Nadu	nridesk.chennai@sbi.co.in	044-28308465044-28308465
West Bengal	agmnripb.lhokol@sbi.co.in	033-22131707
Andaman and Nicobar Islands	nridesk.lhokol@sbi.co.in cmnri.lhokol@sbi.co.in	033-22131707
Rajasthan	nridesk.jaipur@sbi.co.in	0141-2256280
Andhra Pradesh	nridesk.lhoand@sbi.co.in	040-23387200

Global NRI Centres

There are two dedicated global NRI centres at Ernakulam (Kerala) and Patiala (Punjab) for NRI customers.

State or Union Territory	Address	Customer Care Contact Details
Bihar, Goa, Gujarat, Haryana, Himachal Pradesh, Jharkhand, Andaman & Nicobar (UT), Chandigarh (UT), Dadra & Nagar Haveli, Daman & Diu (UT), Maharashtra, Punjab, Rajasthan, Uttar Pradesh, Uttarakhand, West Bengal, Delhi [National Capital Territory (NCT)], Jammu & Kashmir (UT), and Ladakh (UT).	State Bank of India Global NRI Centre 1st Floor, Pragati Bhawan, Urban Estate Phase – III, Patiala, Punjab – 147002.	Email: customercare.gncpatiala@sbi.co.inPhone number: 91-0175-22905 14 or 24
Karnataka, Kerala, Madhya Pradesh, Manipur, Meghalaya, Andhra Pradesh, Tamil Nadu, Tripura, Telangana, Lakshadweep (UT), Arunachal Pradesh, Assam, Chhattisgarh, Nagaland, Odisha, Sikkim, and Puducherry (UT)	State Bank of India Global NRI Centre 56/170, 2nd Floor, Panampilly Nagar, Ernakulam, Kerala-682036	Email: customercare.nri@sbi.co.inPhone number: +91-484-2323622, 27967 07 / 11 / 12 / 30

Required Information for Contacting SBI Customer Service

When contacting the SBI customer service centre, whether through the toll-free or toll number, it is essential to have the following details readily available. This will assist you in navigating the Interactive Voice Response (IVR) process smoothly and help the customer service team address your query efficiently:

Your 16-digit card number – This is required to identify your account.
Card expiry date – This helps verify the authenticity of your card.
Your date of birth in DDMMYYYY format – For further security and identity verification.
Access to your registered phone number – An OTP (One-Time Password) will be sent to this number to authenticate your request.
Your 4-digit PIN – Needed for confirming your identity in certain situations.

Depending on your specific concern or query, you may be asked for one or all of these details to ensure a quicker and more accurate resolution. Having these details on hand will save time and help you get the assistance you need more efficiently.

Managing and Tracking SBI Credit Card Transaction Disputes

To manage disputes against your SBI Credit Card transactions online, you can:

Raise a Dispute: You can raise a dispute for any unauthorized or incorrect transaction by clicking on the ‘Raise a Dispute’ option on the SBI Card website or mobile app. This allows you to formally report the issue.
Track Your Dispute Status: After raising the dispute, you can track the status by entering your Service Request Number on the SBI Card website. This will give you real-time updates on the progress of your dispute resolution.

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FAQs on SBI Credit Card Customer Care

How can I raise a dispute or inquire about transactions on my SBI Credit Card?
For transaction-related queries or to raise a dispute, contact the customer support team. A representative will guide you through the necessary steps to address your concern.
How do I report a lost or stolen SBI Credit Card?
To report a lost or stolen SBI Credit Card, contact customer care number immediately. You can also block the card by sending an SMS with the text ‘BLOCK XXXX’ (replace XXXX with the last four digits of your card number) to 5676791.
How do I update my mobile number linked with my SBI Credit Card?
To update your mobile number, contact customer care or update it via the SBI Card website or mobile app. You will need to authenticate your request through an OTP sent to your registered number.
Is there any charge for contacting SBI Credit Card Customer Care?
No, contacting the SBI Credit Card customer care service is toll-free, and there are no additional charges for using this service.
How can I check my credit limit or eligibility for an SBI Credit Card?
To check your credit limit or inquire about eligibility, simply call toll-free customer care number. The team will provide you with the relevant details and assist with any queries regarding your credit card.
Can I use the SBI Credit Card Customer Care service if I am not an SBI Credit Cardholder?
The SBI credit card customer care service is only available to SBI Credit Cardholders. Non-cardholders must use other customer support channels provided by SBI for assistance.
How can I generate my SBI Credit Card transaction PIN?
To generate or reset your SBI Credit Card PIN, you can call the toll-free number. You can also do this through the mobile app or online portal.
How do I apply for an SBI Credit Card?
To apply for an SBI Credit Card, you can inquire about the application process through customer care. They will provide guidance on how to apply online or at an SBI branch.
How can I check my SBI Credit Card outstanding balance?
To check your outstanding balance, you can call the toll-free customer support number or check it online through the website or mobile app.
How do I file a complaint or inquire about grievance redressal?
To file a complaint or inquire about grievance redressal, contact the customer support team. The team will help escalate your issue as needed, following the process outlined by SBI.

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