Kotak Bank Credit Card Customer Care Number

Services with Specific Working Hours

Kotak Mahindra Bank Credit Card Enquiries

Existing Kotak Mahindra Bank clients can call the hotline number (1860-266-2666) to inquire about various credit card-related issues. You can phone this number to alter your contact information, such as your email address or mobile number. When calling, make sure to specify the nature of your inquiry.

Non-bank customers can also speak to the customer care executives on this number to get their credit card-related queries addressed.

1. In Case of Card Theft or Card Loss: To report the theft or loss of your Kotak Credit Card, call 1800 209 0000 or 1860-266-2666 immediately. Your card will be blocked, and you will receive a replacement. You can also report the incident online through this link.
2. In Case of Card Blocking/Hot listing: Call 1800 209 0000 or 1860-266-2666 to block your Kotak Credit Card. If you mark the card as lost, it will be automatically replaced for a replacement price of Rs.100 plus applicable GST. SMS 'KCCLOST (space) (last four digits of credit card number)' to 5676788 to permanently ban your lost or stolen card.

To report fraudulent activity or an unauthorised transaction on your Kotak credit card, phone 1800 209 0000, which is available 24/7. This number can also be utilised in emergency situations, such as card hot listing or blocking. If you are unable to contact customer service executives by phone during such security-related concerns, please send an email to itssecurity.bank@kotak.com.

You can also report a fraud on your credit card by filling up the Card Holder Dispute Form. The form can be downloaded from this link.

How to Block Kotak Credit Card

You can block the kotak credit card online through Kotak Mahindra Bank's official website. Follow any of these steps to block your lost/stolen credit card permanently:

Through Mobile Banking:

Step 1: Log in to Mobile Banking

Step 2: Go to 'Service Request' and select 'Credit Card Requests'

Step 3: Choose 'Report Lost/Damaged Card'

Through Net Banking:

Step 1: Login to Net Banking

Step 2: Go to 'Service Requests'

Step 3: Choose 'Report Lost Card'

Kotak Mahindra Bank Credit Card International Helpline Number

NRI consumers can contact the international helpdesk at +91 22 6204 2001 with any credit card-related questions. Customers from any country other than India can access it 24 hours a day, seven days a week. The number is charged, and local rates will apply.

The bank also has separate country-specific toll-free customer care numbers dedicated to the NRIs of the respective countries.

Here are the toll-free numbers for NRI customers and Kotak Multi Currency World Travel Card customers, organised by country:

Toll-Free Numbers by Country

Kotak Mahindra Bank Email Address Details

Kotak Mahindra Bank doesn't have an official customer support e-mail address. You can use the following online email forms to write to the customer support team:

1. To write about general credit card-related queries: visit the customer support
2. To write about unresolved queries: visit the official website and fill the form

All your credit card security and fraud-related queries can be addressed to itsecurity.bank@kotak.com.

You can also write to the Senior Management of Kotak Bank regarding your queries and complaints. Here are the email IDs of the senior officials of the bank:

Kotak Mahindra Bank SMS Banking

1. SMS requests to be sent from your registered mobile number to 9971056767 or 5676788.
2. Standard SMS charges apply

Kotak Mahindra Bank Credit Card Grievance Redressal

If the customer service representatives cannot fix your issue or are dissatisfied with their response, you can escalate the case to the grievance redress team. Kotak Mahindra Bank offers four stages of grievance redressal. They are as follows:

Level 1: - You will get a response at this level within 7 working days.

1. Register your complaint online using this form
2. Email your grievance through the Net Banking mailbox section.
3. Dial the helpline number 1860 266 2666 to speak to a customer care executive.
4. Visit your nearest Kotak Mahindra Bank branch. Check here to locate a branch near you: https://www.kotak.com/en/reach-us.html
5. Send a post to the following address: Kotak Mahindra Bank Ltd. P.O. Box: 16344, Mumbai - 400013, Maharashtra, India

Level 2: - You will get a response at this level within 5 working days.

1. Email your complaint to the Service Assurance Centre using this form: https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-2.html.
2. Alternatively, complete the Grievance Redressal Form by obtaining it from Kotak Mahindra's website and mailing it to the address listed on it.

The details of the Nodal Officer are given below:

Mr. P. Balgi (Vice President)

Address: Kotak Infiniti, 4th Floor, Zone 4Bldg No.21, Infinity Park,Off Western express Highway,General AK Vaidya Marg,Malad ( E) , Mumbai – 400097

Telephone No: 022-62042110*Mon to Fri 10.00 am to 6.00 pm excluding bank holidays

Level 3: - You will get a response at this level within 5 working days.

1. Email your complaint to the Nodal Officer of the Bank through this online form: https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-3.html
2. Write your grievance in detail and send to his postal address (see below)

The details of the Principal Nodal Officer are given below:

Mr. K. Vora

Address: Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21,Infinity Park, General AK Vaidya Marg, Malad (E),Mumbai - 400097

Telephone No: 022-6204 2120*

Mon to Fri (10.00 am to 6.00 pm) excluding bank holidays

Banking Ombudsmen: If you do not receive a satisfactory response from any of these banking channels within 30 days, you may contact the Banking Ombudsman. Use the following links to file a complaint:

1. RBI complaint box
2. RBI Integrated Ombudsman Scheme

You can also email/fax/post your grievances to the Banking Ombudsmen at the following addresses:

DigiSaathi

DigiSaathi is an effort undertaken by India's consortium of Payment System Operators and Participants (banks and non-banks). DigiSaathi allows you to learn about digital payment goods and services around the clock. 

1. Toll-free number: 14431/18008913333
2. WhatsApp number: 8928913333
3. Online Chat: digisaathi.info

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