RBL Bank Credit Card Customer Care Number

Raise a Query, Request, or Complaint Online

Service	Details
Online Query Form	RBL Bank provides an option to submit queries, requests, or complaints online through a dedicated section of their website. Customers may use this form to communicate detailed concerns or service requests without calling.
How It Works	The online form typically asks for essential information such as your name, contact details, and the nature of your query, allowing the Bank to respond by email or phone. It can be particularly useful if you wish to retain a written trail of your communication.

RBL Bank Branch and ATM Locator 

Feature	Details
Locate Us	RBL Bank’s customer care page includes a branch and ATM locator tool, helping customers find the nearest RBL Bank branch or ATM. Users can search by city, state, or PIN code to get contact details and operational hours.
Purpose	This feature provides convenience for customers who prefer in-person service or need to visit a branch, submit documents, or use ATM services.

RBL Bank Offices Contact Information

Office Type	Address	Phone
Registered Office	RBL Bank Ltd., 1st Lane, Shahupuri, Kolhapur – 416001	+91 22 6232 7777
Corporate Office	RBL Bank Ltd., One World Center, Tower 2B, 6th Floor, 841 Senapati Bapat Marg, Lower Parel (W), Mumbai – 400013	+91 22 6232 7777

These addresses are provided on the Bank’s official customer care page and can be used for written communication or formal correspondence.  

RBL Bank Credit Card Customer Care

Type of Support	Details
Dedicated Credit Card Helpline	RBL credit card customers may also contact the dedicated helpline number +91 22 6232 7777, which is accessible for credit card enquiries as part of the general customer care infrastructure.
Email Support for Credit Cards	RBL Bank credit card customers can also reach support by email via cardservices@rbl.bank.in for credit card specific queries or assistance.
Chat Functionality	In addition to phone and email, some RBL Bank pages include a chat option where customers may initiate real-time chats for quicker, conversational support if available online.

RBL Bank Safety and Scam Awareness

Safety Feature	Details
Verified Communication	RBL Bank emphasises that customers should always use official contact numbers and secure channels when dealing with customer care, especially for financial or sensitive matters.
Scam Call Avoidance	The Bank provides guidance on identifying genuine communications versus fraudulent calls. For example, official service calls often use specific telephony series as per telecom and RBI guidelines to avoid spoofing or scams.

Summary of RBL Bank Customer Care Channels 

Channel	Purpose	Contact/Action
24/7 Helpline	General banking and credit card support	+91 22 6232 7777
Online Query/Complaint Form	Submit detailed service requests	Raise Here (via website)
Branch/ATM Locator	Find nearest banking or ATM facilities	Locate Us (via website)
Email Support	Written support for credit cards	cardservices@rbl.bank.in
Office Correspondence	Formal written communication	Registered or Corporate Office addresses
Chat Support	Real-time online assistance (if available)	Chat via the website

RBL Bank Registered Office Contact 

Location	Details
Office Name	Registered Office of RBL Bank Ltd.
Address	1st Lane, Shahupuri, Kolhapur – 416001 (Maharashtra, India).
Phone Number	+91 231 665 0214
Additional Info	This registered office address is typically used for formal correspondence, statutory communication, and general administrative matters.

RBL Bank Corporate Office Contact 

Location	Details
Office Name	Corporate Office of RBL Bank Ltd.
Address	One World Center, Tower 2B, 6th Floor, 841 Senapati Bapat Marg, Lower Parel (West), Mumbai – 400013.
Phone Number	+91 22 4302 0600
Purpose	The corporate office contact is relevant for business-level enquiries, corporate banking interactions, compliance and regulatory communications, and formal institutional correspondence.

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FAQs on RBL Bank Credit Card Customer Care Number

• Can RBL Bank credit cardholders access online services?

  RBL Bank credit cardholders have access to e-Banking to manage their credit card account online. The credit cards are linked to the e-Banking service, therefore users can view detailed information about their credit card including account information, transaction history, and payment history. Holders of an RBL Bank credit card can register online for the e-Banking service with their credit card details, allowing them to manage their credit card account. 

• What e-Banking services can customers access for their RBL Bank credit cards?

  Customers can access complete information about their credit cards through e-Banking. Customers can view their credit card number, the last few transactions made with their card, their credit card balance, statements for the previous months, etc. Customers will need to use their e-Banking user ID and password in order to access their credit card information. Customers can also view a summary of their payment history, along with all their transactions made with their credit card. 

• How do RBL Bank credit card customers make payments for their bills online?

  RBL Bank credit cardholders can pay their bills directly online using their RBL Bank accounts linked to their credit cards. Customers who have made payments for their bills online can track both completed and outstanding payments, as well as view their complete transaction history. Paying bills online allows customers to avoid physically visiting a branch in order to pay their credit card bill on time. 

• What customer care support options are available for credit card users?

  The credit card customer support options include the availability of a 24-hour customer support helpline; the ability to chat online with a representative; Click to Call feature. In addition, customers can visit their branch for personal assistance. The customer service representatives assist in answering inquiries, resolving complaints and providing direction on how to access online services. Customers should never provide confidential information over the telephone. 

• How safe is e-Banking for an RBL Bank credit card holder?

  RBL Bank provides a secure E-Banking environment for its credit customers through the issuance of user IDs and passwords to use for accessing accounts online. Once you use the unique password to log onto the platform, you will have access to your account using secure methods (Encrypted). Customers are encouraged to take necessary precautions by keeping passwords confidential and not sharing them. Additionally, customers are encouraged to keep updated mobile phone numbers and email addresses in order to receive alerts when a transaction occurs.  

• Can I request a credit card service through the Internet?

  There are certain credit card services (examples: requesting the split & pay option, converting a credit card purchase into EMIs) that can be performed online; however, if you have additional questions or need assistance, you'll need to contact customer service or visit your branch. Online services provide an easy way to manage your service requests and also give you a secure means of communicating with RBL Bank.  

• Are credit card holders able to use the funds to transfer and bill payment functions through e-banking?

  RBL Bank credit card customers can access their RBL Bank Account to transfer funds through NEFT, RTGS, and IMPS. Utility bills, subscription services, insurance payments, and credit card bill payments are also available. There is 24 hours x 7 days a week payee to contact and instantaneous transfers for ease of use. 

• What should customers do if they face login issues on e-banking?

  Login issues may result from incorrect credentials, case-sensitive passwords, incompatible browsers, or temporary maintenance. Multiple incorrect attempts can lock the account. Customers can reset passwords using credit card details or contact customer care for prompt resolution and secure access.  

• Is there a charge for using e-banking services?

  There are no fees for conducting internet banking through RBL Bank credit cards and/or accounts, but as stated in the terms and conditions of the credit card, standard fees apply to specific credit card transactions/features. The e-banking service allows customers to securely access most services at no cost. 

• How can I escalate an issue that has not been resolved with my credit card?

  If a customer has not been able to reach a resolution on an issuer's credit card, they should either call customer care and ask for a callback by clicking the click-to-call option, use chat support, or go to a bank branch to meet with a customer service representative. Using a secure method of communication through the above-mentioned means will allow for escalation and resolution in a timely manner, thus providing peace of mind to the customer.