How can I verify whether a call claiming to be from Axis Bank is genuine?

You can verify that a call claiming to be from Axis Bank by comparing the caller's information with the same contact information listed on Axis Bank's website. If you are still unsure about the integrity of the call, please hang up and contact the customer support departments for Axis Bank by using the phone number provided on their official site or the number located on your credit card. .

What should I do if I accidentally share sensitive information with a suspected fraudster?

If you mistakenly gave away sensitive information such as your credit card number to a suspected fraud artist, you must inform the bank immediately. By reporting the incident as soon as possible, the bank will be able to freeze any abnormal activity on your account or card(s) and take any other necessary action(s) to secure your account and/or monitor it for unauthorized use. .

Does Axis Bank send links through SMS or email asking for login details?

Axis Bank does not send unsolicited SMS or email messages requesting customers to enter their login credentials, OTP, etc. If you receive this type of request, you should treat it as a suspicious message and report it as soon as possible. .

Can Axis Bank customer care help identify phishing emails or fake messages?

Yes, Axis Bank customer service representatives are trained to assist customers with identifying fraudulent emails and texts. In addition, the customer service representatives may advise you on how to report such attempts so that authorities can investigate them further. .

Is it safe to search for Axis Bank customer care numbers online?

Customers should only use the numbers provided on the official Axis Bank website or through official correspondence with the bank. Using random searches on the internet increases the risk of unknowingly calling fraudulent helplines. .

What type of information does Axis Bank provide about fraud warnings to its customers?

Axis Bank provides security alerts, advisories and other information on the types of fraud that are currently on the rise through its official communications with customers to ensure that they are always advised of the changes that occur with fraud. .

Will Axis Bank take steps against accounts involved in fraudulent transactions?

Yes. After being notified, Axis Bank will investigate the owner's identity and take action against any accounts being used illegally by that individual, which may include blocking their account, reversing any eligible transactions and working with law enforcement agencies as necessary. .

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Axis Bank Credit Card Customer Care Number

Axis Bank’s customer care team offers complete support for all credit card-related queries. Whether you're seeking guidance on selecting the most suitable credit card for your needs, navigating the application process online or offline, or addressing any concerns related to your card, you can rely on their expertise and support. By reaching out to them, you can expect personalised assistance tailored to your specific requirements, ensuring a smooth and satisfactory experience with Axis Bank's credit card services.

Updated On - 21 Jan 2026

Primary Customer Care Contact Channels

Support Channel	Contact Details	Purpose & Use
24×7 Toll-Free Customer Care	1860-419-5555 (From any phone) 1860-500-5555	This number connects you to Axis Bank for customer care for general enquiries related to accounts, credit/debit cards, internet/mobile banking, service requests, complaints, and more. It is toll-free and accessible nationwide.
Alternate Toll-Free (Card & Services)	1800-233-4526	A secondary toll-free number available for specific services like card support, product information, and account help when the primary number is busy.
Registered Mobile Support (faster authentication)	Calls from your registered mobile number	Customers calling from their registered mobile number often receive speedier service because identity verification is simplified.
SMS Service Numbers	Varies by service requests	Axis Bank may use specific SMS shortcodes for alerts, balance requests, and limited self-service commands — details are provided in official banking documentation and mobile app.

Digital Support Options

Digital Channel	How It Helps
Net Banking Support	Axis Bank net banking allows customers to access accounts, transfer funds, view statements, raise service requests, and communicate securely for support.
Mobile Banking App	Through the Axis Bank mobile app, customers can block cards, raise requests, check statements, and interact with customer support via secure messaging or chat, reducing the need to call.
Chatbot / Live Chat	Available within the bank’s mobile app and website; provides quick responses for common queries and can route more complex issues to customer care executives.
Secure Email Messaging (in app/portal)	Allows logged-in customers to send secure messages tied to their account for assistance on sensitive or specific issues.

Email and Written Support Channels

Support Category	Method	Details
General Customer Care	Through secure net banking messaging or official contact form	Written requests for support can be submitted from within the logged-in portal to ensure secure, trackable correspondence.
Grievance / Feedback	Submit via online form or designated grievance email (as notified by the bank)	Customers can file written complaints or provide feedback about products, services, or branch experiences; the bank acknowledges and tracks these for resolution.

Branch and ATM Locator

Feature	Explanation
Find Nearest Branch	The bank provides a branch locator tool where customers can search for the nearest Axis Bank branch by city, pin code, or area.
Locate ATMs	Similarly, the ATM locator helps customers find the closest Axis Bank ATM for cash withdrawals, deposits, and other ATM services.

Note: This is especially useful for customers who prefer in-person services such as submitting documents or speaking with a branch representative.

Specific Product Support Contacts

Category	Support Provided
Credit / Debit Cards	Enquiries such as card activation, PIN generation, dispute resolution, transaction queries, rewards questions, and blocking lost/stolen cards.
Loans (Home/Personal/Business)	Information on loan applications, interest rates, repayment schedules, document requirements, and account updates.
Deposits / Investments	Assistance with fixed deposits, recurring deposits, and investment product details, including interest rates and maturity instructions.
NRI Banking Services	Help for NRI account management, remittance services, overseas card queries, and specific NRI product details usually via dedicated NRI banking channels.
Internet / Mobile Banking	Support to address login issues, transaction failures, feature guidance, OTP problems, and digital banking queries.

Emergency and Secured Services

Need	How Axis Bank Helps
Lost/Stolen Cards	Customers must immediately call customer care or use the banking app to block debit/credit cards to prevent misuse.
Fraud / Suspicious Transactions	Report unexpected or unauthorised transactions to customer care immediately for investigation and resolution.
Blocked Account or Login Issues	Customer care assists with identity verification to unlock accounts or reset credentials.

Customer Feedback and Escalation

Axis Bank provides a structured process for feedback and escalation which typically includes:

Initial Contact: Customer care handles the first level of support.
Branch Escalation: If unresolved, customers can visit or contact the branch manager.
Grievance Redressal Officer / Nodal Officer: For complaints not addressed satisfactorily at the branch or customer care level.
Banking Ombudsman: If internal resolution does not meet expectations, complaints may be escalated to the Banking Ombudsman as per regulated guidelines.

Safety and Security Guidelines

Guideline	Details
Use Official Channels Only	Always call the customer care numbers listed on the official Axis Bank site or your card. Unofficial numbers in ads or third-party sites may be fraudulent.
Protect Confidential Information	Axis Bank will never ask for your full card number, CVV, PIN, login password or OTP in unsolicited calls or emails.
Registered Mobile Number	Calling from your registered mobile number simplifies verification and speeds up support.
Report Suspicious Communications	Any calls, SMS, or contacts claiming to be Axis Bank but requesting sensitive details should be reported immediately to the bank.

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FAQs on Axis Bank Credit Card Customer Care

How can I verify whether a call claiming to be from Axis Bank is genuine?
You can verify that a call claiming to be from Axis Bank by comparing the caller's information with the same contact information listed on Axis Bank's website. If you are still unsure about the integrity of the call, please hang up and contact the customer support departments for Axis Bank by using the phone number provided on their official site or the number located on your credit card.
What should I do if I accidentally share sensitive information with a suspected fraudster?
If you mistakenly gave away sensitive information such as your credit card number to a suspected fraud artist, you must inform the bank immediately. By reporting the incident as soon as possible, the bank will be able to freeze any abnormal activity on your account or card(s) and take any other necessary action(s) to secure your account and/or monitor it for unauthorized use.
Does Axis Bank send links through SMS or email asking for login details?
Axis Bank does not send unsolicited SMS or email messages requesting customers to enter their login credentials, OTP, etc. If you receive this type of request, you should treat it as a suspicious message and report it as soon as possible.
Can Axis Bank customer care help identify phishing emails or fake messages?
Yes, Axis Bank customer service representatives are trained to assist customers with identifying fraudulent emails and texts. In addition, the customer service representatives may advise you on how to report such attempts so that authorities can investigate them further.
Is it safe to search for Axis Bank customer care numbers online?
Customers should only use the numbers provided on the official Axis Bank website or through official correspondence with the bank. Using random searches on the internet increases the risk of unknowingly calling fraudulent helplines.
What type of information does Axis Bank provide about fraud warnings to its customers?
Axis Bank provides security alerts, advisories and other information on the types of fraud that are currently on the rise through its official communications with customers to ensure that they are always advised of the changes that occur with fraud.
Will Axis Bank take steps against accounts involved in fraudulent transactions?
Yes. After being notified, Axis Bank will investigate the owner's identity and take action against any accounts being used illegally by that individual, which may include blocking their account, reversing any eligible transactions and working with law enforcement agencies as necessary.

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