IDBI Credit Card Customer Care

1. In Case of Credit Card Theft: In case your card has been stolen or is lost, you will have to block or hotlist your credit card to prevent any unauthorised transactions. You can call the customer care number to report and block the credit card. 

1. In Case Your Card Has Been Blocked: In case your credit card has been mistakenly blocked, you will have to contact IDBI's customer service centre to determine why the card was blocked. You can also request the customer service executive to unblock your card. However, in most cases, you will be asked to apply for a replacement credit card. 

IDBI Credit Card Customer Care International Helpline Details

Overseas IDBI credit card holders can call the following number for any problems they may have with their credit card:

1. +91 22 677 19100

IDBI Bank Email Address Details

Prefer sending the bank an email? You can do so by addressing it to: customercare@idbi.co.in

IDBI Credit Card Grievance Redressal

In order to ensure that your queries are addressed to the best of their ability, IDBI has a grievance redressal mechanism along with an escalation matrix.

Here's the escalation matrix to follow to have your concerns addressed:

Level 1: 

1. Call the customer care centre, visit the branch, send an email, or write to the bank. Whichever method you do end up choosing, do remember to include the following details: 

1. Your full name. 

1. Your credit card number. 

1. Required contact details. This can include (but is not limited to) your phone number, address, email, etc. 

1. If your complaint is with respect to a transaction, you will also need to provide the reference number for the transaction. 

Level 2: 

1. If you do not receive a response within 8 business days from the date of filing your complaint, or the response given to you is unsatisfactory, you can escalate your complaint to the Grievance Redressal Officer. 

1. You can contact the Grievance Redressal Officer on all business days from 10:00 a.m. to 6:00 p.m. 

1. The contact details of the officer are: Shri Gupta Banerjee, GM and GROIDBI Bank Ltd., Credit Cards, RBG, 13th Floor, B Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005, Phone: 022 6655 2129 

Level 3: 

1. If your complaint is not addressed or not adequately addressed within 11 working days from registering your complaint, you can approach the Principal Nodal Officer (PNO). You can contact the PNO between 10:00 a.m. to 6:00 p.m. from Monday to Saturday (except on second and fourth Saturdays). 

1. You can also register a complaint with the CGRO online by filling the CGRO complaint form. You can find this form on the bank's website. 

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