PAN Card Customer Care Number (Toll-Free Number)

PAN Cards are a necessity for all taxpayers in the country. The 10-digit alphanumeric number is linked to the income tax details of every taxpayer.

Updated On - 06 Sep 2025
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To file for taxes, the Government of India has made it mandatory for all taxpayers to have a PAN Card. For those applying for a new PAN Card, require a replacement or reprint, or have any grievances, they can contact two government service providers namely - Protean e-Gov Technologies Limited (Income Tax PAN services unit) or the UTI Infrastructure Technology Services Limited (UTIITSL).

For customers having queries or grievances relating to their PAN Card, they can contact the below-listed PAN Card toll-free numbers/customer care numbers of both the Protean e-Gov Technologies Limited (Income Tax PAN services unit) or the UTI Infrastructure Technology Services Limited (UTIITSL).

Protean e-Gov Technologies Limited Customer Care Number

   02027218080

UTI Infrastructure Technology Services Limited (UTIITSL)

Toll-free Number: 1800 266 1230

Customer Care Number: 033 40802999, 03340802999

For customers that need to make PAN application queries or register a grievance, they can contact the below listed  PAN customer care number based on the city they live in.

City

Customer Care Number

Mumbai

02267931300  ,   02267931302  , 0226793130302267931304,   02267931301

Chennai

04422500426 04422500183

New Delhi

011 23211262  ,  0112321127301123211274 ,   01123211285 ,   011 23211387

Kolkata

03322108959 ,  033 22424774

 Customers that wish to make queries or register a grievance relating to UTI schemes, they can do so by calling the below listed  uti pan card customer care numbers.

Apart from calling the toll-free numbers of both the Protean e-Gov Technologies Limited (Income Tax PAN services unit) or the UTI Infrastructure Technology Services Limited (UTIITSL), customers can also register a grievance or make a query online on the Protean e-Gov Technologies Limited (Income Tax PAN services unit) and the UTI Infrastructure Technology Services Limited (UTIITSL) websites.

Customer Feedback

Pan Card Toll-Free  Number

If any customer would like to solve a query, register a complaint or offer feedback, they can visit website and do so.

You will have to fill in the required information such as your name, PAN details, address and your complaint/query/feedback and submit it. The Income Tax Network will get in touch with you regarding the same through phone or email.

How Can I Submit a Complaint Regarding My PAN Card?

You can use the online portal run by the Income Tax Department called the Aayakar Sampark Kendra or ASK to file a complaint in regard to your PAN. You can follow the steps mentioned below for the same:

Step1 - Visit the portal.

Step 2 - Under the 'Grievances' section, fill up the required details such as the nature of the complaint, receipt number, and so on.

Step 3 - Click on the 'Submit' button to file the complaint.

Step 4 - Call  18001801961 Or Email : ask@incometaxindia.gov.in

UTI PAN Branch Offices

A list of UTI PAN Card  branch offices along with their address , and contact details are mentioned in the table below:

CITY

ADDRESS

CONTACT  DETAILS

New Delhi, Delhi

Jeevan Jyoti Building, Plot No 5, Local Shopping Centre 1, Sector-4,Dwarka, New Delhi-110078 1/28 Sunlight Building, Asaf Ali Road, New Delhi-110002

Phone number: 9873057779, 011- 23211285, 011 23211387 FAX: 011 23741280 Email address: isw.newdelhi@utiitsl.com pan.delhi@utiitsl.com

Kolkata, West Bengal

29 N S Road, Ground Floor, Opp. Gillander House and Standard Chartered Bank, Kolkata – 700001

Phone number: 0332242 4775 Email address: isw.kolkata@utiitsl.com

Chennai, Tamil Nadu

D-1, First Floor, Thiru -Vi-Ka Industrial Estate, Guindy, Chennai – 600 032

Phone number: 04422500187 Email address: isw.chennai@utiitsl.com

Mumbai, Maharashtra

Unit No. 2, Block-B, Gulmohar Cross Road No. 9, JVPD Scheme, JVPD, Mumbai – 400049 Santoshi Niwas, Behind Punjab National Bank, Shivaji Path, THANE (West) – 400601 Plot No. 3, Sector 11, Post Bag No. 22, CBD BELAPUR, NAVI MUMBAI – 400614

Phone number: 02226200368 , (022) 67931141 , (022) 25400905 FAX: (022) 67931099 Email address: isw.jvpd@utiitsl.com , isw.thane@utiitsl.comisw.belapur@utiitsl.com

FAQs on PAN Card Customer Care Number

  • What are the contact details for PAN Card customer care?

    You can reach out to PAN customer care through the Protean e-Gov customer care helpline at +91 020 – 27218080 or the UTIITSL PAN Assistance Center at +91 033 – 40802999.

  • How can I lodge a complaint regarding the services related to my PAN Card?

    If you have any complaints regarding your PAN Card services, you can register them by contacting the customer care number or utilizing the query form available on the NSDL portal or the UTIITSL portal.

  • What are the email addresses for Aaykar Sampark Kendra and UTIITSL?

    For submitting PAN grievances, you can send your queries to the following email addresses - UTIITSL: customer.care@utiitsl.com and Aaykar Sampark Kendra: ask@incometaxindia.gov.in

  • I have not received my PAN Card yet. What should I do in this case?

    If you have applied for a PAN and have not received it yet, you can visit the official website of the Income Tax Department and file your complaint there.

  • What is the process for filing a complaint about my PAN through NSDL e-Gov?

    To file a complaint regarding your PAN through NSDL e-Gov, you can visit the website Protean eGov Technologies . Once on the website, you'll find a customer care form where you need to provide the necessary details related to your complaint. Make sure to fill in accurate information to ensure effective resolution. Additionally, you will be asked to consent to a statement and enter a captcha code for security verification purposes. After you have completed these steps, click on the ‘Submit’ button to finalize the complaint filing process. By following these simple instructions, you can initiate the complaint process and communicate your concerns to NSDL e-Gov.

  • What steps should I take if I do not receive my PAN Card?

      In case you do not receive your PAN Card, it is important to address the issue promptly. To resolve this, visit the official TIN-NSDL website (https://www.protean-tinpan.com/) and navigate to the ‘complaints/questions’ section. Register your complaint there to request NSDL or UTI to resend your PAN Card.

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