NBPDCL - Complaint Numbers, Receipt & Bill Download

How to Raise a Complaint for NBPDCL Bill Payment?

NBPDCL bill payment issues can be reported by visiting the official NBPDCL website, contacting customer care via their helpline number, or using their mobile app or social media channels to file a complaint. Check below for further details.

Updated On - 05 Sep 2025
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Consumers can access the NBPDCL's website to view their electricity bills, make online payments, and download payment receipts. The website also provides important information related to the company's tariff regulations, commercial information, and finance & accounts.

NBPDCL Customer Care Numbers:

Find the bihar bijli customer care number or Complaint Numbers are as Follows:

  1. Toll Free Helpline Number : 1912 (bijli office contact number)
  2. HelpLine: 0612-2504745
  3. Email Id: nbpdclgmhr@gmail.com
  4. NBPDCL Online Complaint: https://www.nbpdcl.co.in/(S(fzbfodh1kstvoaqnxmeu2buy))/frmGrievances.aspx

NBPDCL Bill Charges:

The bill charges per unit for NBPDCL are mentioned below:

Consumed Units  

Rates per Unit  

1-50 Units  

Rs.6.10  

51-100 Units  

Rs.6.40  

Above 100 Units  

Rs.6.70  

How to Pay NBPDCL Electricity Bill Payment Online?

Step 1: Visit the NBPDCL's official website

Step 2: Now, Click on 'View & Pay Bill' under 'Instant Payment' option as shown in the below Image

NBPDCL Electricity Bill

Step 3: Enter your 'CA Number' in the search box and Click on 'Submit'

NBPDCL's Electricity Bill

Step 3: You will be redirected to the payment page. Select 'View Bill' and you will see your bill in a PDF Format.

Step 4: Now, you can see your Consumer Id, Consumer Name and Rechargable Amount.

Step 5:  Enter the Mobile Number, Rechargable Amount you to pay and select Payment gateway.

Step 6: Then, Click on 'Confirm Payment' you will see a confirmation section you can confirm all details before you proceed to Pay Your Bill.

Step 7: In the Final Step, customer will receive a payment status as 'Success'.

Procedure to Download Payment Receipt:

The procedure that must be followed to download the payment receipt is mentioned below: 

  1. Visit the Official NBPDCL Payment Receipt Page at https://nbpdcl.co.in/(S(yjexnkju42szzmo3vfyr1lyn))/frmhome.aspx.
  1. On the home page of the official site, select 'Print Receipt' under Instant Payment. 
  1. Enter your 'CA Number' and 'Captcha'
  1. Now, click on 'submit
  1. Save and then select 'Print' to download the payment Receipt. 

Also Check : TNEB Electricity Bill Payment

FAQs on North Bihar Bijli Electricity Bill (NBPDCL)

  • How do I complain to NBPDCL?

    You can now call the NBPDCL Toll Free Helpline 1800 3456 198 or 1912 during their working hours. An executive will answer your call and request more information about your issue.

  • What is the CA number in NBPDCL?

    The CA is an identification number is and you will get this when you apply to the Competition Bureau.

  • How can I receive last month's electricity bill?

    You can easily check on the NBPDCL website and click on 'view bill pay bill'. Type in your consumer number and then enter your distribution circle number. Select bill history and get the last six bills.

  • How can I generate a payment receipt for my NBPDCL bill?

    You can generate a payment receipt by selecting "View/Print Receipt" on the home page, entering your CA number in the search box, and selecting "view" and then "print." 

  • What is NBPDCL?

    NBPDCL stands for North Bihar Power Distribution Company Limited, which is a PSU (public sector undertaking) controlled by the Bihar Government. 

  • When was NBPDCL founded?

    NBPDCL was founded in the year 2012 under section 14 of the Electricity Act of 2003. 

  • What infrastructure facilities does NBPDCL have?

    NBPDCL has around 506 power transformers, 246 power system stabilizers, 825 11 kV feeders, 20,900 distribution transformers, and 139 33 kV feeders. 

  • Can I view and pay my electricity bill online with NBPDCL?

    Yes, you can view and pay your electricity bill online through the NBPDCL self-service portal at https://nbpdcl.co.in/. 

  • Is there a way to pay the electricity bill offline?

    Yes, you can pay the electricity bill offline by visiting the nearest NBPDCL office or by depositing a cheque in any of the designated drop boxes. 

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