SBI FASTag Customer Care Number

SBI FASTag is a device which employs Radio Frequency Identification (RFID) technology to ensure that toll payments can be made directly from the prepaid or savings account linked to it. A 10x5 cm, rectangular shape, multi layered tag is affixed to the windscreen of the vehicle to enable you to drive through toll plazas, without needing to stop for cash transactions. It can be purchased from tag issuers.

Updated On - 05 Sep 2025

If you have any queries regarding FASTag, you can reach out to SBI FASTag customer care.

Contact number: 1800 11 0018 (Toll free)

Note: You can also lodge your complaints at CRM portal.

In case, you want to raise toll plaza complaints, you can dial 1033 from your phone or landline for issues like toll plazas not accepting FASTag, unable to read the Tag, not supporting monthly pass issuance, and stopped at the plaza for Tag blacklist reason even though Tag is not blacklisted.

FAQs on SBI FASTag Customer Care

  • Which documents are required to avail SBI FASTag?

    You need the following documents are RC of the vehicle ,ID and address proof and Photo of the customer.

  • What is the validity of SBI FASTag?

    The SBI FASTag is valid for a period of 3 years.

  • Will I get reward points for recharging SBI FASTag account using SBI debit cards?

    Yes, rewards points can be earned as per the existing eligibility of the customer.

  • Can I update my mobile number linked to the SBI FASTag account?

    Yes, you can update your registered mobile number by visiting the nearest SBI FASTag Point of Sale (POS) location or contacting SBI customer care for guidance.

  • What should I do if my SBI FASTag is lost or damaged?

    In case your FASTag is lost or damaged, immediately contact SBI FASTag customer care at 1800 11 0018 to block the tag and request a replacement.

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