ICICI Bank Customer Care – Numbers & Complaint Resolution

The following are the list of ICICI Bank customer care numbers where you can call to resolve your queries: 

1. 18601207777: ICICI Bank customers can call this toll-free number to resolve issues related to ICICI Bank personal loans, savings account, etc. 
2. 18601203399: This number is used by the private banking customers to address issues to the dedicated ICICI Bank customer care team. 
3. +91-22-33667777: The ICICI Bank’s domestic customers who are travelling abroad can get in touch with the customer care team of the bank through this dedicated number to resolve their issues or queries. 
4. 18601206699: This is not a toll-free number. You might have to pay the applicable charges. Business, corporate, and retail institutional banking customers can connect with this customer care number to get their queries resolved. 
5. 18001038181: Customers of the ICICI Bank can at this toll-free number to resolve their queries regarding private banking or wealth management.

ICICI Bank Credit Card Customer Care Number 

ICICI Bank also has a separate customer care team for its credit card holders. The following are the list of ICICI Bank credit card customer care numbers: 

1. 18001080: ICICI Bank customers who want to block or hotlist their ICICI Bank credit card can get in touch with the team by calling this number. 
2. 18001020123: ICICI Bank and Amazon India has collaborated and introduced Amazon Pay ICICI credit card. Hence, the bank provides a dedicated customer care team for the cardholders which will help in answering their queries. 

ICICI Bank 24x7 Customer Care Number

The following table mentioned the list of region-wise customer care number of the ICICI Bank: 

ICICI Bank Customer Care Number for NRI Customers 

Non-Resident Indian (NRI) customers who have their accounts in ICICI Bank can get in touch with the ICICI Bank customer care team from abroad. 

ICICI Bank Customer Care - Grievance Redressal Process

ICICI Bank customers who have a complaint that they want to submit their grievances to the bank for resolution. The following are steps regarding the same: 

1. If you are submitting a complaint to the bank for the first time, you have to call customer care or email them. In this case, you have to mention your registered email ID as well as your registered mobile number. You can follow the same procedure while calling the customer care number. 
2. In case you are not satisfied with the solution that you have received; you can address your concern on the Complaint Form by filling in all required details. Once you have filled in the form, you have to send it to the Phone Banking Head. 
3. If you are not happy with the second response, you should register your grievance by calling 1800 200 3344.  

Apart from this, the customers of ICICI Bank can register their grievances by calling directly at 1800 1080. 

How to Escalate Complaints at ICICI Bank? 

Given below are the escalation matrix of ICICI Bank to address concerns or issues of customer that always remain unresolved by customer care: 

Issue Escalation Part 1: Senior Management 

The following are the contact details of various business heads of several product offerings of the banks. Customers can connect with the contact from Monday to Friday, from 10 am to 5 pm. Once you have sent the request, the bank will send the acknowledgement within four working days through email.    

Home loan and Vehicle Loans

Senior General Manager 

Contact Number: 022-39337934

Email: headhomeloans@icicibank.com or headconsumerloans@icicibank.com 

Personal loans and credit cards 

Senior General Manager: Head Credit Cards and Personal Loans 

Contact Number: 022-39337932

Email: headcreditcards@icicibank.com 

Demat Service 

Deputy General Manager 

Contact Number: 022-39337936

Email: headdematservices@icici.com 

Issue Escalation Part 2: Zonal Heads 

If the customers are not able to use any of the contact details that are mentioned above to get their concerns or queries addressed, they should contact the zonal heads of their region. The following are the details: