How to Open NPS Account Online

Step 1: Visit the eNPS website (https://enps.nsdl.com/eNPS/NationalPensionSystem.html) to register online.

Step 2: Click on ‘National Pension System’ and click on ‘Registration’.

Step 3: Your mobile number, Aadhaar number, and Permanent Account Number (PAN) must be linked with the NPS account.

Step 4: Validate the registration using the OTP which will be sent to your registered mobile number.

Step 5: On completion of the registration process, you will receive a Permanent Retirement Account Number or PRAN. The PRAN can be used in the future to log in to your profile.  

Offline procedure:

You will be required to follow the steps mentioned below to open an NPS account offline.

Step 1: Visit the nearest Point of Presence (PoP) centre, a bank, or a post office to open an NPS account.

Step 2: You must submit your Know Your Customer (KYC) documents and a duly filled up and signed application form.

Step 3: The PoP centre will send you a PRAN once you have made your first investment.

Step 4: The PRAN along with a password will be present in the welcome kit. The PRAN and password will be required to operate your account.

Step 5: You will also be required to pay a one-time registration fee of Rs.125.

How to login to your NPS account for the first time

1. Click on the link https://enps.nsdl.com/eNPS/NationalPensionSystem.html
2. Click on ‘Login with PRAN/IPIN’ under ‘Additional Services’.
3. Enter your used Id and password, followed by entering the captcha.
4. Click on ‘Submit’.
5. In the event you forget your password, then under ‘Additional Services’, click on ‘Click Here’.
6. A new page will open. Select either ‘Nodal Office’ or ‘via OTP’.
7. If you choose OTP then you will have to enter the One-Time Password (OTP) you will receive on either your mobile number or Email ID along with your PRAN, and date of birth.
8. Enter the password you want to use and confirm it in the next step. Enter the captcha and click on ‘Submit’.

Point of Presence -Service Provider (POP-SP)

Also, any government employee may become a subscriber to the new pension scheme courtesy a Point of Presence - Service Provider (POP-SP).

A Point of Presence - Service Provider (POP-SP) is an interface for subscribers who are not government employees and want to open a permanent retirement account with the Central Record Keeping Agency (CRKA) and become a subscriber to the new pension scheme.

How to Check NPS Account Statement Online 

Heres how to view and access your NPS account statements in steps:

Step1: Log into your NPS account.

Step2: Go to the Transaction Statement section.

Step3: In this section, you will find links to the Holding Statement and Transaction Statement.

Step4: Click on the links to view and download your NPS account statements.

Step5: Digital copies of your NPS Tier 1 and Tier 2 account statements will be emailed to you.

Step6: You will also receive regular digital NPS account statements at your registered email address.

How to Check NPS Account Balance 

Here’s how to check the balance in your NPS account in steps:

Step1: Access your NPS account by logging into the web interface or opening the NPS app.

Step2: To sign in, enter your PRAN (Permanent Retirement Account Number) and login password.

Step3: Once logged in, you can view your NPS account balance on the dashboard or in the relevant section.

Benefits of Using Aadhaar to Open NPS Account 

Previously, the process to open an NPS account was slightly complex. Applicants had to request an NPS form and submit it to the Pension Fund Regulatory and Development Authority (PFRDA) office. However, the process has become simple after eNPS was introduced.

The benefits of using an Aadhaar card to open an NPS account are as follows: 

1. You can download and submit the NPS form via the portal of Central Recordkeeping Agency (CRA) of PFRDA.  
2. If you provide your Aadhaar card number and authenticate it with an e-Signature, you will not be required to submit a paper copy. 
3. When filling out the online NPS form, you can seek assistance from a Point of Presence (POP). Most NPS-registered banks serve as a POP to assist people with form completion and other issues.  
4. To provide E-signature services, POPs can charge a nominal fee. The charges are limited to a maximum of Rs.5 + GST. 

1. An OTP is sent to the mobile numbers of applicants to verify e-signatures. This procedure saves both parties a significant amount of time, money, and documentation.  

Process to Close NPS Account 

An NPS account can be closed during one of the three situations: premature exit from the pension scheme, death, or retirement. For every case, a separate NPS withdrawal form along with supporting documents must be submitted.

Here are the different types of NPS withdrawal forms: 

1. Withdrawal form for premature exit from the scheme 
2. Withdrawal form for normal superannuation (retirement of subscriber)/incapacitation 

1. Withdrawal form and annexure in case of the subscriber’s demise 

Subscribers who can access their online NPS accounts can avail an additional option for closing the NPS account. The status of your request will be tracked by a claim ID. However, note that the entire deposit amount cannot be withdrawn from an NPS Tier 1 account in most cases. In the case of an NPS Tier 2 account, you can withdraw the whole amount. For the NPS Tier 1 account, it is mandatory to convert a part of the funds to annuities in addition to the necessary lump sum withdrawal. 

Process to Unfreeze NPS Account 

Your NPS account may be "frozen" if you do not make the required Tier 1 payment during a fiscal year which is currently Rs.1,000 per year. You will have to pay a penalty fee of Rs.500 to unfreeze your NPS account. The penalty fee can be paid online as well as offline. If you want to unfreeze your NPS account offline, you must visit a registered POP-SP and submit an NPS Contribution Instruction Slip (NCIS).  

A POP-SP is authorised to accept payments from NPS subscribers on NPS’ behalf. PRAN and payment details (cheque/DD number) are important details to fill out in the NCIS. To unfreeze your NPS account offline, you need to submit the NCIS and cheque/DD in the name of ‘POP Collection Account - NPS Trust.’ You can also reactivate your account online by making a payment using your net banking or debit card. 

For this, simply sign into your online NPS account and pay the penalty fee of Rs.500. However, make sure to contribute a minimum of Rs.1,000 every fiscal year to prevent your NPS account from freezing again at the beginning of the next fiscal year.  

Process to Deposit Funds in NPS Account Online 

There are two ways to deposit money into your NPS account online: 

1. NPS mobile app, which is accessible to both Android and iOS users 
2. NPS website 

You can contribute to your NPS account online using a credit card, debit card, and netbanking. Both of the online options can be used to fund Tier 1 and Tier 2 NPS accounts. 

Details of the ombudsman are as given below: 

Shri Narender Kumar Bhola 

Pension Fund Regulatory and Development Authority  

B-14/A, Chatrapati Shivaji Bhawan,  

Qutab Institutional Area, Katwaria Sarai, New Delhi- 110016  

Chhatrapati Shivaji Bhawan,  

Email ID: ombudsman@pfrda.org.in  

Landline No.: 011 -26517507 (Ext : 188)