Star Health Insurance Customer Care
Star Health and Allied Insurance is the first standalone health insurance provider well known for providing tailor-made health insurance solutions. The company is equally well-known for providing unparalleled customer support 24/7.
Table of Contents
- Star Health & Allied Health Insurance Customer Care Details
- Star Health & Allied Health Insurance Claims related to Flood
- Corporate Office Contact Details: UNIT 1
- Corporate Office Contact Details: UNIT 2
- Zonal Claims Office Contact Details
- Star Health & Allied Address
- Major City Branches of Star Health & Allied Insurance
Customers of Star Health and Allied Insurance can contact the customer care centre of the company whenever they have a query or problem that needs to be addressed. The customer care centre is available 24/7 and can be contacted at any time of the day.
The customer care centre can be contacted for issues regarding claims, tax receipts, grievance redressal, change of address, and more. Star Health and Allied Insurance’s customer care can also be reached to clear out any doubts that a customer may have about a product such as Health Insurance coverage, term of the policy, renewal methods, etc.
Star Health Insurance Customer Care Toll Free Number:
Toll Free Number1: 1800 425 2255
Toll Free Number2: 1800 102 4477
A customer can either get in touch with the customer care centre via email, phone, or they could even visit the nearest branch of Star Health and Allied Insurance.
Star Health & Allied Health Insurance Customer Care Details
Star Health and Allied Insurance provides a 24-hour service for every Star Health and Allied Insurance customer across a number of different cities located in India.
Toll-free Helpline | 1800-425-2255/1800-102-4477 |
Corporate Customers | 044 43664666 |
Purchase Policy | 044 6900 6900 |
Banca Channel | 044 6666 5050 |
Grievance Care | 044 4366 4600 |
Senior Citizen Claim | 044 4002 0888 |
Senior Citizen Grievance | 044 6900 7500 |
Star Health & Allied Health Insurance Claims related to Flood
For claims related to floods, the contact details are listed below:
Region | Nodal Officer | Designation | Contact Number |
Himachal Pradesh | Dr. Rahul Verma | ZOCA | 78884 38059 |
Himachal Pradesh | Amarjeet Singh | Head of Zone | 99917 57485 |
Punjab | Dr. Sonia Saberwal | ZOCA | 73079 81584 |
Punjab | Ashish Kumar | Head of Zone | 99149 18656 |
Haryana | Dr. Rahul Verma | ZOCA | 78884 38059 |
Haryana | Amarjeet Singh | Head of Zone | 99917 57485 |
Delhi | Rajni Mehta | ZOCA | 98184 56313 |
Delhi | Jaswinder Singh | Head of Zone | 98112 66522 |
Corporate Office Contact Details: UNIT 1
UNIT1 | Working Hours | Contact Numbers |
Ahmedabad | 24 hours | 044-28886401 & 28886405 |
Bhopal & Indore | 24 hours | 044-28886401 & 28886405 |
Chandigarh | 24 hours | 044-28886401 & 28886405 |
Delhi | 24 hours | 044-28886401 & 28886405 |
Lucknow | 24 hours | 044-28886401 & 28886405 |
Pune | 24 hours | 044-28886401 & 28886405 |
Rajasthan | 24 hours | 044-28886401 & 28886405 |
Corporate Office Contact Details: UNIT 2
UNIT2 | Working Hours | Contact Numbers |
Bangalore | 24 hours | 044-28886561 & 28886562 |
Chennai | 24 hours | 044-28886561 & 28886562 |
Hyderabad | 24 hours | 044-28886561 & 28886562 |
Kolkata | 24 hours | 044-28886561 & 28886562 |
Mumbai | 24 hours | 044-28886561 & 28886562 |
Tamil Nadu | 24 hours | 044-28886561 & 28886562 |
Corporate office - Group Medi claim | 9:00 a.m. to 9:00 p.m. | 044-28886557 & 28886560 |
Zonal Claims Office Contact Details
Zonal Name | Working Hours | Contact Numbers |
Ahmedabad | 10:00 a.m. to 6:00 p.m. | 079-49115100/5107/5108/5141 |
Bangalore | 10:00 a.m. to 6:00 p.m. | 080 - 40874018/19 |
Bhopal | 10:00 a.m. to 6:00 p.m. | 0755 421 3302 & 0755 421 3307 |
Chandigarh | 10:00 a.m. to 6:00 p.m. | 0172 4734134/37 |
Delhi | 10:00 a.m. to 8:00 p.m. | 011-23464638/36/46 |
Hyderabad | 10:00 a.m. to 6:00 p.m. | 040-44344801/02 |
Indore | 10:00 a.m. to 6:00 p.m. | 0731 4760622/4760626 |
Kolkata | 10:00 a.m. to 6:00 p.m. | 033-22641063/64/73 & 033-64998017/18/19 |
Lucknow | 10:00 a.m. to 6:00 p.m. | 0522-4935808-07 |
Mumbai | 10:00 a.m. to 8:00 p.m. | 022-45203522/33/44 & 022-45203531/508 |
Pune | 10:00 a.m. to 8:00 p.m. | 020-67638123/124 & 020-67638127/128 |
Rajasthan | 10:00 a.m. to 6:00 p.m. | 0141-4070507 |
Kerala Claims Office - Trivandrum | 10:00 a.m. to 8:00 p.m. | 0471-4174211/239 |
Star Health & Allied Address
The Manager - Customer Care,
Star Health & Allied Insurance Co. Ltd,
No.1, New Tank Street, Valluvarkottam High Road,
Nungambakkam,
Chennai-600034
Major City Branches of Star Health & Allied Insurance
Some of the major city branches of Star Health and Allied Insurance have been listed below in case a customer needs to visit a branch to have their queries addressed.
State | City | Branch Address |
Telangana | Hyderabad | 3rd Floor, Padmavathi Towers, Plot No.3 and 4, Survey No. 145, Sainagar, Hyderabad-500085 |
Bihar | Patna | Room No.3002, 3rd Floor, Grand Plaza, Fraser Road, Patna-800001 |
Assam | Guwahati | 3rd Floor, Ganapathy Enclave, Ulubari, Above Kotak Mahindra Bank, Opposite Bora Service, Guwahati-781007 |
Delhi | Delhi | B-13, 3rd Floor, Tagore Market, Kriti Nagar, Delhi-110015 |
Madhya Pradesh | Bhopal | Plot No.262, 2nd Floor, MP Nagar, Zone 02, Opposite Hotel Tulsi Exotic, Behind Hotel Rajhans Bhopal, Madhya Pradesh-462011 |
Gujarat | Ahmedabad | 201, 2nd Floor, Sarthik Square, Near Shapath 3, S.G, Highway, Bodakev, Ahmedabad-380053 |
Haryana | Panipat | 930/8, RJ Tower, 2nd Floor, GT Road, Panipat-132103 |
Kerala | Cochin | Penta Tower, Opposite Kaloor Pvt. Bus Stand, Cochin, Kerala-682017 |
Karnataka | Bengaluru | 255, 1st Cross, 1st Main, Ganga Nagar, Bangalore-560032 |
Tamil Nadu | Chennai | No. 1, New Tank Street, Valluvar Kottam High Road, Nugambakkam, Chennai-600034 |
In summary, Star Health and Allied Insurance have made it easy for their customers to reach out to them in case they need any form of assistance to help make their experience with the company a lot better. A customer can choose any of the above-mentioned means to contact the customer support team of Star Health and Allied Insurance.
FAQs on Star Health Insurance Customer Care
- Does Star Health Insurance provide WhatsApp customer support?
Yes, you can connect with Star Health Insurance customer care via WhatsApp chat at +91 95976 52225.
- How can the authorisation letter be obtained?
The Network Hospital can notify Star Health by calling 1800 425 2255/1800 102 4477/044-28302200 and faxing the pre-authorisation form to 1800 425 5522/044-28260056. The form can be availed at the hospital, or it can be downloaded from the website www.starhealth.in. After carefully reviewing the request, the doctors at Star Health will issue an authorisation or regret letter.
- How to notify Star Health Insurance in the event of an emergency admission?
Within 24 hours of the patient's illness or hospitalisation, Star Health must be notified in the event of an emergency requiring immediate hospitalisation. The patient's Star Health ID number or policy number should be provided for easy reference. Intimation can be sent by email at support@starhealth.in, by phone at 1800 425 2255 or 1800 102 4477, or by visiting the Star Health office that is closest to you.
- Can I check the claim status of Star Health Insurance online?
Yes, you can check the claim status of Star Health Insurance online with the intimation number, policy number, or health ID card.
- Can I renew my Star Health Insurance policy offline?
Yes, you can call 1800 425 2255 or 1800 102 4477 or visit the nearest branch of Star Health Insurance to renew your policy.
- Does health insurance pay for diagnostic tests such as ultrasounds, MRIs, and X-rays?
All diagnostic tests, such as MRIs, blood tests, and X-rays, are covered by health insurance as long as they are related to a patient's stay in the hospital for a minimum of 24 hours. Diagnostic tests that are performed as outpatients or that do not result in treatment are typically not covered.
- Does the health policy provide an exemption from income tax?
Under section 80D of the Income Tax Act, premium payments made under a health insurance policy are exempt from income tax up to Rs.25,000 for an individual covering their dependent children and family. The proposer may get an additional deduction of Rs.25,000 under section 80D if they plan to provide medical insurance for their parents who are under the age of 60 years.
- Are outpatient treatment costs covered by health insurance plans?
No, health insurance typically only pays for costs incurred while an inpatient. However, the Star Health Gain Policy also reimburses outpatient expenses, subject to the policy's terms and conditions.
- Does the treatment of an existing illness also fall under any health policy?
Typically, pre-existing conditions and diseases are not covered by health plans. After 48 months of regular renewals with Star, any such pre-existing disease or condition will be covered by Star.
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