Indane Gas Booking Online

Indane Gas Booking Online

Customers can book an Indane Gas cylinder refill easily through the web portal. Just follow the steps given below to know more about how to book an Indane Gas cylinder online.

1. To be able to book an Indane cylinder online, you should be a registered customer. If you are not registered, you can register online by providing details like consumer number, 17 digit LPG ID, PAN number, ration card number, mobile number and contact address.
2. After you have registered, you can log on to the Indane Gas online portal using the password and user id provided to you.
3. Once you have logged in, you will be able to book an Indane Gas Cylinder online easily. All you have to do is just enter the required details and submit the form to place an order.
4. The order will be sent to the concerned distributor and you will able to pay to the distributor directly on delivery. Also, you will be able to track the status of your booking online.

Indane Gas Booking using Mobile App

Indane LPG customers can book a cylinder without any using the Indane Gas mobile app. Indane Gas Mobile App works on both Android phones and iPhones and customers can download the app from Playstore for Android phones. 

Indane Gas Mobile App can be used to register a refill cylinder request, place a request for a second cylinder, log a complaint, check the history of refill supplies and surrender connection. Customers can also rate the distributor using the mobile app. 

To request a refill cylinder using Indane Gas Mobile App, the customer just has to enter the necessary details like consumer number, distributor details and contact information. Once all the details are submitted, the request will be registered. 

Indane Gas Booking Through SMS

You can book a refill LPG cylinder without any hassles using the SMS facility offered by Indane. Just follow the easy steps given below to book Indane Gas through SMS.

1. If you are going to use the SMS facility for the first time, SMS the following to the universal IVRS number 7718955555 -IOC to the IVRS number for your area.
2. For example, if you are a customer from Chennai and the distributor's phone number is 25022890 and the customer ID is AX00867C, SMS as given below - IOC 044 25022890 AX00867C.
3. For subsequent bookings, you can just SMS IOC to the area number concerned through the registered mobile number.

Indane Gas Booking Through IVRS

For the benefit of LPG customers, Indane Gas has introduced IVRS system in three language options through which customers can request an LPG cylinder refill online. Indane IVRS has three language options - the corresponding local language, Hindi and English. 

The customer can opt for one language and after selecting the language options, follow the process given to book an Indane Gas refill through IVRS. 

1. After the language code is selected, the customer will have to provide the STD code and the telephone number of the distributor. For example, a customer in Chennai will have to give the STD code 044 followed by the distributor number.
2. In the next step, the caller will have to provide the consumer number. The consumer will have to just provide the numerical part by excluding any alphabets. For example, if the customer ID is A12345, the customer must dial 12345.
3. Customers can refer to the last refill cash memo or contact the distributor directly to find out their consumer number.
4. Once your customer number is validated by the IVRS, the system will ask for the option for booking a refill and other related services. You can choose from options like refill booking, enquiry of last booking and complaint.
5. Once you have selected the option for booking refill, the request will be filed and booking reference number will be generated and sent to your registered mobile number.

The Indane Gas IVRS number applicable for each area and state is the same as the numbers for SMS given above.

What is the Process to Transfer an Indane LPG Connection in Case of the Death of the Holder?

You can transfer the LPG connection to your name in case of the death of the holder only if you can submit documents proving you are the legal heir. You will have to submit the following documents:

1. Declaration by legal heir
2. Copy of death certificate
3. Roof of address and proof of identity of legal heir
4. KYC of legal heir
5. Original subscription voucher in the name of the deceased

On verification of the KYC and other documents, the LPG connection will be transferred in your name.

What should I check when receiving my Indane cylinder refill? 

1. The safety cap should not have any cracks
2. The seal should be present
3. The safety cap should be removed and checked for any leakage
4. The cylinder should be connected to the gas stove and checked for any leakage