Personal Loan Customer Care Toll-Free Numbers
In banking, customer service is an important means to ensure that customers are satisfied with the services offered. Banks have dedicated customer service teams that provide assistance to customers who reach out to them.
The responsibilities of the customer support team include interacting with customers through telephone, email, fax, and mail to provide solutions to their issues and respond to their queries. Face-to-face meetings at the bank are also sometimes undertaken by the customer care team.
List of Personal Loan Customer Care Numbers by Bank
The customer care numbers and email addresses for all personal loan providers in India are given below:
Bank | Customer Care Telephone Numbers | Write to the Bank |
| Customer Service Department State Bank of India State Bank Bhavan, 16th Floor Madam Cama Road, Mumbai 400 021 | |
HDFC Bank Ltd. Empire Plaza I, 1st Floor, LBS Marg, Chandan Nagar, Vikhroli West, Mumbai - 400 083 | ||
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Citibank,N.A., PO Box 4830, Anna Road Post Office, Chennai 600 002, Tamil Nadu, India. | ||
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Axis Bank Limited, 'Axis House', C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025 | ||
| Bank of Baroda Baroda Bhavan 7th Floor,R.C. Dutt Road, Vadodara-390 007, (Gujarat) India. | |
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HSBC Bank Personal Loan | - | |
IDFC FIRST Bank Ltd KRM Tower, 7th Floor, No. 1, Harrington Road, Chetpet, Chennai - 600031, Tamil Nadu, India | ||
1800 267 6060 (toll-free) | ||
Ujjivan Small Finance Bank Personal Loan | 1800 208 2121 (toll-free) | |
InCred Personal Loan | Unit No. 1203, 12th floor, B Wing, The Capital, Plot No. C - 70, G Block, Bandra - Kurla ComplexMumbai-400051 Maharashtra | |
IIFL Finance Limited, 802, 8th Floor, Hubtown Solaris, N. S. Phadke Marg, Vijay Nagar, Andheri East, Mumbai - 400 069 | ||
BANK OF INDIA STAR HOUSE C - 5, "G" Block, Bandra Kurla Complex, Bandra (East), Mumbai 400 051. Ph: 022-66684444 | ||
Aditya Birla Capital | - | |
HDB Financial Services (HDBFS) Personal Loan | 4th Floor, No.68/2, Murugesa Naicker Office Complex, Loyal Towers, Left Wing, Greams Road, Chennai 600006 | |
| IDBI Bank Ltd. IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005. | |
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| Bank of Maharashtra Central Office, 'Lokmangal', 1501, Shivajinagar Pune-411005 | |
Central Bank of India Chander Mukhi, Nariman Point Mumbai – 400 021 | ||
City Union Bank Ltd "Narayana" No.24B, Gandhi Nagar Kumbakonam-612001 | ||
Dhanlaxmi Bank Personal Loan | Dhanlaxmi Bank Ltd, Corporate Office, Punkunnam, Thrissur Kerala State - 680002 Tel No: 0487-2999711 | |
J&K Bank Personal Loan | M A Road Srinagar 190 001 Jammu & Kashmir | |
THE NAINITAL BANK LIMITED HEAD OFFICE Seven Oaks Building Mallital, Nainital Uttarakhand - 263001 |
Personal Loan Customer Care Centers (City-wise)
Before contacting the customer care centres of the bank, it is advisable to check out the FAQs section on the bank website. You may be able to find the answer to your query there. Some banks also have virtual assistants on the website. You can use this facility to get clarifications for your queries.
In spite of checking the FAQs section and utilising the virtual assistant facility, if you still have some doubts, you can get in touch with the bank through the customer care telephone number or email ID.
When contacting the bank, ensure that you are using the correct phone number to eliminate risks of fraud.
Steps for Resolution of Customer Issues
In case there is an issue for which you are seeking resolution from the bank, you will have to take the following steps:
Step 1: Call the Personal Loan Customer Care Number
You can contact the bank through any of its access channels, i.e., via:
- Telephone
- Visiting the Bank
- Mailing the Bank
Banks usually respond back to customers within 10 working days.
Step 2: Approach Grievance Redressal Officer
In case the resolution offered in Step 1 was not satisfactory, you can get in touch with the Grievance Redressal Officer though any of the channels mentioned below:
- Telephone
- Mailing the Bank
It is important to share the previous complaint number at this stage. Customers usually receive a response within 10 working days.
Step 3: Contact Nodal Officers
If you have not received a satisfactory explanation at Step 2, you can approach the Principal Nodal Officer via any of the channels highlighted below:
- Telephone
You will receive a response on the reported issue within 10 working days.
Step 4: Contact the Banking Ombudsman
If your issue remains unresolved even after following all the aforementioned steps, you may get in touch with the Banking Ombudsman that the Reserve Bank of India appoints for escalations. Failure to receive a response from the bank after 30 days of lodging a complaint can also be reason enough to contact the Ombudsman.
You can get the contact details of the Nodal Officers and the Ombudsman at the bank's website.
FAQs on Personal Loan Customer Care
- What is the toll-free number to contact personal loan customer care?
You can contact your lender’s customer care team using their 24x7 toll-free number listed on their official website.
- Can I email my complaint regarding my personal loan?
Yes, most banks allow you to raise complaints via email. Check your bank's website for the correct email ID.
- What are the working hours for personal loan customer care?
Toll-free numbers are usually available 24x7, but some banks offer support during specific hours only.
- What should I do if customer care does not resolve my issue?
If your issue isn’t resolved, escalate it to the bank’s Grievance Redressal Officer or Nodal Officer.
- How can I find city-wise personal loan customer care numbers?
Visit your bank’s official site or contact the main customer care number to get location-specific contact details.
- How do I file a complaint if my EMI deduction is incorrect?
Call the customer care number or write to the bank with your loan account number and EMI details for resolution.
- What documents should I keep handy while calling customer care?
Keep your loan account number, registered mobile number, and ID proof ready for quick verification.
- Is there a WhatsApp or chat support option for personal loan queries?
Some banks offer WhatsApp or live chat support. Check your bank’s website for these options.
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