IIFL Personal Loan Customer Care

Whether you have a query regarding a personal loan, a gold loan, a commercial vehicle loan, a mortgage loan, or a home loan, you can reach out to the company for full support.

You may call the company on their toll-free number or send an email or send a letter by postal mail. Apart from these modes, you may also request a call-back from IIFL.

This table shows the contact details for IIFL Personal Loans:

IIFL Request a Call-Back Option

In case you want to talk to any customer care representative from IIFL, you may request a call.

1. You can do this online by filling an online form, which is available on the website. You will have to go to the 'Contact Us' section and go to the 'Request a Call Back' segment.
2. Here, you will need to fill your name, mobile number, and email address. In the next field, you will need to write your enquiry and then click 'Request a call back'.
3. A customer care representative will view your form and give you a call or send you an SMS within a few days.

IIFL Grievance Redressal

You can notify the company about your grievances for quick and accurate solutions. You may lodge a complaint regarding IIFL personal loans or any other product via phone, email, letter, or in person.

You can write a mail to the company at reach@iihfl.com with complete details about your complaint or you may also call 1860 267 3000 or 7039 050 000 and file your complaint. The company will address your grievance instantly and provide you with a fair and just resolution. When you lodge a complaint, the company will acknowledge that they have received your complaint within 3 days. You will then receive a response from the company within 15 days from when you have filed a complaint.

You can get all your IIFL personal loan queries cleared by calling their toll-free number from anywhere in the country. You may use the same number for making complaints or for emergency support. Apart from calling the bank, you may also visit any IIFL branch to express your concerns to an executive.

You can also write to the following address:

IIFL Finance Limited IIFL House, Sun Infotech Park, Road No. 16V, Plot No. B-23, Thane Industrial Area, Wagle Estate, Thane - 400 064

IIFL Nodal Officers for Primary Level Grievance Redressal

You can also contact the Nodal Office Team through the following phone numbers - +91 22 4520 5810 and +91 22 6817 8410.

IIFL Contact Details for Secondary Level Grievance Redressal

IIFL Contact Details for Third Level Grievance Redressal

In case you are not satisfied with the grievance redressal, you can write to:

Reserve Bank of India, Department of Non-Banking Supervision, Regional Office, 03rd Floor, Rear Wing, Byculla, Mumbai- 400 008

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