Tata Capital Personal Loan Customer Care Number

Customers can reach out to the Tata Capital support team through their exclusive customer care numbers. When you call in these numbers, the executives will get connected to you and take necessary measures to resolve your queries. Here are the details of the Tata Capital customer support numbers:

Note: If you don't want to call the customer care executives or in case the helpline numbers are not reachable, you can send out a fax to them immediately stating your concerns. Just write down your query in a document and send a scanned copy on the Fax number given above. When the executives will receive your message, they will get back with a solution.

Tata Capital Personal Loan Email Support

Customers can reach out to the officials regarding any doubt or clarifications through the email support provided by the company. Write your queries to the following email addresses:

1. For All Customers: contactus@tatacapital.com
2. For Existing Customers: customercare@tatacapital.com

Tata Capital Personal Loan Customer Support Online

Tata Capital has an online customer support for both its new as well as existing customers. Here are the steps to get in touch with them through the online system:

For Existing Customers: Customer Care Number & Support

1. Visit the official website of Tata Capital.
2. Go to the 'Tata Capital Customer Care' section.
3. Click on the 'Customer Service' tab from the options.
4. Provide your first name and last name in the given spaces on the form.
5. Enter your registered mobile number and email Id in the allotted boxes.
6. Under the 'Product' tab, select 'Personal loan' from the pop-up window.
7. Mention your loan 'Contract Number/Folio Number' in the allotted box.
8. Next, clearly state your queries or concerns in the 'Comments' section.
9. Hit 'Submit' button when done. The concern will be addressed soon.

For New Customers: How to Contact Customer Care

1. Go to the registered website of the company.
2. Next, find out 'Tata Capital Customer Care' section.
3. Locate the 'Apply Now' tab from the list and click it open.
4. Enter your full name correctly in the box against 'Name' in the form.
5. Key in your active mobile number and email Id in the given spaces.
6. Select your city from the drop-down list under the 'City' tab.
7. From the 'Product' list choose 'Personal Loan'.
8. Next, select 'Yes' if you are already a customer, otherwise choose 'No'.
9. Recheck the particulars and press on 'Submit'.

Disclaimer: In case you fail to locate the 'Tata Capital Customer Care' section on the website, you can search for it directly through popular search engines and can visit this page.

Tata Capital Personal Loan Customer Care Tools

• Request A Call Back
  You can request a call back from the representatives by clicking on the 'Request a Callback' tab present on the top of the main page. A Tata Capital customer support representative will call you anytime soon to listen to your queries regarding a personal loan.
• Give A Feedback
  • At first, log into the official website.
  • Then go to the 'Contact Us' section and click on 'Feedback' from the drop-down list.
  • In this page, you need to answer the given questions as per your experience with the company.
  • Next, rate the services and experiences that you have taken from Tata Capital based on your true experiences.
  • Use the 'Suggestion' box to share your feedback or suggestions about Tata Capital personal loan.
  • Click 'Submit' when you are done.
• Tata Capital Virtual Chat
  Tata Capital has come up with a virtual chatting system powered by a virtual agent or VA machine on its website. Through this live chatbot, you can ask your personal loan queries online and get instant replies. Here is the detailed process to use this tool:
  • Click open the chat box present on the extreme right of the main page.
  • Next, select a tab from the given options which is most relevant to your query or issue.
  • For e.g.: To apply for a personal loan, select the 'Looking for Loan' tab. Next, choose 'Personal Loan' from the suggested list. Select the preferred type from the options. You will get all details and features of the selected loan type.
  • If your query doesn't match the given tabs, type it in the question box given below the chat box. The most relevant answer to your query will be displayed. Continue with the process for more details.

Tata Capital Personal Loan Customer Grievance Assistance

1. Level 1: Call 1800 209 6060 or email customercare@tatacapital.com

1. Level 2: If unresolved, go to Tata Capital’s grievance page → select Consumer Finance → enter complaint number and submit

1. Level 3: Escalate via Level 3 tab if prior responses aren’t satisfactory

1. Level 4: Submit same complaint number under Level 4 to reach the Chief Redressal Officer

1. Level 5: If still unresolved, contact RBI at dnbsmro@rbi.org.in or visit Mumbai office

Contact Tata Capital Branches or Write via Post

1. Visit any nearby Tata Capital branch (use the website’s branch locator)

1. Mail Address: 11th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai – 400013

Submitting a Complaint

1. Call or Email: 1860 267 6060 / customercare@tatacapital.com

1. Escalate Level 2: Visit grievance page → enter complaint number → explain issue

1. Escalate Level 3: Re-submit with previous replies & issue

1. Escalate Level 4: Final escalation to Chief Redressal Officer

1. Contact RBI: Email dnbsmro@rbi.org.in or visit RBI Mumbai office

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