Yes Bank Personal Loan Customer Care

According to your specific situation and required need, you can use any of these numbers and ask a query or lodge a complaint. You may also write to the given email IDs to raise a complaint or query.

Yes Bank Grievance Redressal

The bank focuses on addressing the grievances of every customer for every product diligently. If you have any grievance related to your Yes Bank personal loan, you can file a grievance with complete details.

1. This can be done by filing a complaint online on the bank's official website. You may also write an email to the bank at yestouch@yesbank.in with complete information about your complaint.
2. In case your grievance does not get resolved or in case you are unhappy with the resolution, you can send an email to the grievance redressal officer at head.grievanceredressal@yesbank.in.
3. If this does not work for you, you can send an email to the bank's principal nodal officer at principal.nodalofficer@yesbank.in.
4. The bank will respond to your queries related to personal loans and other products within 7 working days.

Mailing Address of Yes Bank Nodal Office

If the complaint resolution is not satisfactory at the first level, you may also reach out to the bank's Nodal Officer to resolve the complaint. The contact information of the nodal officer and the principal nodal officer are given as follows:

Nodal Office:

Sangeeta P

Head - Grievance Redressal

Yes Bank Limited

5th Floor, IFC, Yes Bank Tower,

Elphinstone (W), Mumbai - 400013

Phone No: 022-39489373

Principal Nodal Office:

Shefali Singh Moza

Principal Nodal Officer

Yes Bank Limited

5th Floor, IFC, Yes Bank Tower,

Elphinstone (W), Mumbai - 400013

Phone No. : 022-39489374

Yes Bank Online Complaints, Feedback, or Queries

You can place a complaint or ask queries or provide feedback by filling the online form available on the official website of Yes Bank.

1. Step1: You will need to mention if you are an existing Yes Bank customer or not.
2. Step2: You will have to fill your first name, last name, email address, mobile number, customer ID, type of product or service, type of issue, and type of case.
3. Step3: You can then key in your remark in the relevant field, whether you have a complaint or a query or some feedback related to personal loans or any other product.
4. Step4: You can then type the captcha code and click 'Submit'.

With the help of Yes Bank's customer care facility, you can get all your queries answered instantly without visiting the bank branch. You can simply call the bank from anywhere in the world and get a clear picture of your Yes Bank personal loan.

How to Apply for a Yes Bank Personal Loan (via Customer Care)

1. You can apply for a personal loan by visiting the official website of Yes Bank and visit the personal loan section.
2. You will find the 'Apply for Personal Loan' link.
3. Click on it and you will be directed to a different page where you will have to fill the form and submit it.
4. The bank will review the form and will give you call back.
5. You will have to submit the necessary documents.
6. If the documents submitted by you is found to be correct, the lender will immediately disburse the loan amount to your bank account.

You can also download the YES Bank mobile app in order to apply for a personal loan.

You can also visit the nearest YES Bank branch along with the necessary documents. A representative from the bank will help you with the process of applying for a personal loan.

Update Your Email ID via Yes Bank Customer Care

You can update your Email ID by calling on the YES Bank customer care toll-free number 1800 1200 and get in touch with a customer care executive requesting for the updating of your Email ID.

You can also send an email to yestouch@yesbank.in requesting for the updating of your email ID. You can also send an SMS 'HELP' space CUST ID to +91 9552220020. A customer care executive will get in touch with you and will help you with the process of updating your Email ID.

Update Your Address through Yes Bank Customer Care

You can send an email to yestouch@yesbank.in where you can request for the update in your address. Make sure you attach all the relevant documents as address proofs so that the bank can update the address in their database.

You can also call on the bank's toll-free number 1800 1200. A customer care executive will get in touch with you and will let you know the documents you will have to follow in order to get the address updated.

You can visit the nearest YES Bank branch with all the relevant documents. A representative from the bank will get in touch with you and will help you with the process of updating your address.

How to Check the Status of Your Yes Bank Personal Loan

You can check the status of your personal loan by visiting the customer care portal using your credentials. Under the 'loan' section, you can view the loans you may have applied for from YES Bank. Click on the loan whose status you wish to know and enter the loan application number. Click on 'Submit'. You will be able to check the status of your personal loan.

You can also call the customer care number to know the status of your personal loan.

Locate Nearest Yes Bank Branch for Loan or Support Queries

You can locate the nearest YES Bank branch near you by following the steps given below:

Visit the YES Bank website and click on 'Locate Us' or you can either click on 'Search Nearby' or enter the state, city, locality, and the radius. You can also select the category and the services you are looking for. Click on 'Search' and you will be able to find the nearest YES Bank branch. 

How to Pay Your EMIs Online with Yes Bank

1. Visit the official website of YES Bank and
2. click on 'Login' located at the top right-hand side of the page.
3. In the next step, enter your credentials, and once you enter the portal, under 'My Loan' section
4. You can view the loan/s for which you would wish to pay the EMI. Choose your mode of payment - credit card, debit card, net banking, e-wallets, or UPI.
5. Follow the instructions and your EMI will be paid.
6. You can also pay your EMI by downloading the YES Bank mobile app.
7. Login using your credentials, and under the 'My Loan' section select the loan scheme for which you wish to make your EMI payment. 

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