Kotak Personal Loan Customer Care Number

Kotak Personal Loan Customer Care Numbers for NRI Customers

Kotak Personal Loan Customer Care Email

Customers can also get in touch with the customer service department via email. To get in touch via email, customers can also send an email at service.bank@kotak.com. Following the receipt of the mail, a customer service agent will get in touch with you shortly. Alternately, customers can also register their complaint by visiting the Kotak Mahindra Bank website and navigate to the Customer Service page.

There are various tabs placed at the top of the page, one of which reads 'Email Us'. On clicking that tab, the page will display a number of boxes for submitting an email query depending on the product it is concerning. Customers can also get in touch with the customer service department via their Net Banking account.

In order to send the email, the customer must fill in an online form which will require them to provide account related information such as whether the individual is an existing customer of the bank or a new customer, a detailed account of the complaint, personal details such as their name, email address and mobile number for correspondence. The online form can be submitted by clicking on the submit button at the bottom of the page.

If customers wish to report any fraud, vulnerabilities or security related issues concerning the bank, they must send in a mail at itsecurity.bank@kotak.com.

How to Email Kotak Personal Loan Complaints

If customers wish to get in touch with the customer service officials, they can also do it via post by writing in to the registered office of Kotak Mahindra or to the Customer Care center of the bank. The addresses for both are as below:

Registered Office

27 BKC, C 27, G Block,
Bandra Kurla Complex,
Bandra (E), Mumbai - 400051

Customer Service Center

Kotak Mahindra Bank Ltd.,
P.O. Box: 16344,
Mumbai - 400013

Kotak Mahindra Personal Loan Grievance Redressal Process

Kotak Mahindra takes their customer's grievances very seriously and for providing quick solutions, it has established a 4-tier grievance Redressal process. While a customer's complaint may normally be solved after taking the first step, in the unlikely event that it is not so, they can proceed on to step 2, 3 and 4. The 4 steps of the grievance Redressal process are as follows:

Level 1: Contact Branch or Customer Care for Personal Loan Issues

Customers can get in touch with the customer service department of the bank via various channels which include:

1. Filling the online form.
2. Sending an email at service.bank@kotak.com or from the inbox section of the Net Banking account.
3. Calling the toll-free number 1860 266 2666 (24x7).
4. Visit any Kotak Mahindra branch.
5. Write in to the customer service department at Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013.

Level 2: Escalate Kotak Personal Loan Complaint via Email

In case the query is not resolved by following any option within 7 working days, customers can escalate their issue to Level 2 by sending an email to the bank's Service Assurance Center. They can also download and fill up the Grievance Form from the Kotak Mahindra website and submit it on the address that is mentioned on the form itself.

Level 3: Escalate Kotak Personal Loan Grievance to Nodal Officer

In case the customer has not yet received a satisfactory within 5 working days after contacting the Service assurance center, they can send an email to the bank's Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

Level 4: Contact Kotak's Principal Nodal Officer for Personal Loan Issues

In the unlikely event that the complaint has not been satisfactorily resolved by the Nodal Officer, they can send an email to the bank's Principal Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

Level 5: Approach Banking Ombudsman

In case the complaint or query has not received a satisfactory response at any of the previous levels, customers can escalate their issue and get in touch with the bank's Internal Ombudsman. In case the query has not been resolved by the bank after a month, customers can directly contact the Banking Ombudsman.

Kotak Personal Loan Phone Banking Numbers

In case a customer is not able to get through the customer service number provided above, they can also get in touch with the customer service officials by dialling on Kotak Mahindra's local phone banking number. After placing the call, the customer must choose the options based on the actions they wish to perform.

You may use these methods to contact the company during a complaint or query. The company will provide you with swift resolution of your queries once you have filed your complaints successfully with the customer care department.

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